Nested Ltd, trading as Nested.com, of 5-9, Nested, Hatton Wall, London EC1N 8HX, company number 09900783, is the data controller of the personal information collected via or in connection with the Website.
We collect personal information from you when you provide it to us directly, when you use our Website and services and in the course of providing services to you, including estate agency, conveyancing and mortgage services. This information may include:
• Information you provide to us:
• Records of your interactions with Nested (e.g. during the sale and/or purchase of your property). We record telephone calls made to and from Nested for quality control and training purposes;
• Information, including identity documents, you provide to us or our service providers to carry out Know Your Customer and anti-money laundering checks required by law; and
• Technical information, including your IP address, and a record of your interactions with our Website.
Depending on how you use our Website, your interactions with us, and the permissions you give us, the purposes for which we use your personal information include:
Generally, we rely on your consent to process the personal information collected via our Websites, so that we can provide you with the services we offer; for example, when you create an account with us, instruct us to sell your property, provide us with health information in order to manage risks relating to Covid-19 or apply for a mortgage with us. You can withdraw your consent at any time (see ‘Storage and Deletion’ below), but if you do so we may need to delete your account and related information and may no longer be able to provide you with services.
We may also process your personal information where it is in our legitimate interests to do so, in order to maintain our Website and conduct our business. For example:
We may also process personal information when it is necessary for the performance of a contract, including in relation to any mortgage documentation we enter into.
If you have opted in to receive marketing from us, we may use your personal information to send you marketing, including by email, SMS or post. Some of these messages may be tailored to you, based on your previous use of our Website and interactions with our services.
If you no longer want to receive marketing communications from us, you can change your preferences at any time by clicking on the ‘unsubscribe’ link in any email.
You may also see adverts for our Website or services on third party websites, including on social media. These ads may be tailored to you using cookies and/or similar technologies. Where you see an ad on third party websites or social media, this may be because we have engaged the third party or social network to show ads to our users, or others who match the demographic profile of our users. In some cases, this may involve sharing your email address and related personal information with the third party or social network so that they can identify you as one of our users. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
We share users’ personal information with third parties in the following circumstances:
Our Website is hosted by Google which has servers based around the world, and we may use other international service providers. Consequently, your personal information may be processed in countries outside of Europe, including in countries where you have fewer legal rights in respect of your data than you do under local law. Where we transfer personal information outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, including by using the EU Standard Contractual Clauses and the EU-US Privacy Shield. Please contact us if you would like more information about these safeguards.
We retain your information even after your last interaction with us, to ensure we can provide you with a seamless experience if you contact us for a future transaction. We may hold this information for differing period depending on regulatory requirements, or in the event of a legal claim or complaint.
If you would like to delete your Nested account, please contact us. Please note, however, that if you delete your account we may retain some of your details (for example if you have made a complaint about our services), for as long as is necessary to protect us from a legal claim. If you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Our Websites is not intended for, and should not be used by, anyone under the age of 18. We do not knowingly collect personal information from individuals under 18.
You have certain rights in respect of your personal information, including the right to access, correct, and request the erasure of your personal information.
You also have the right to object to your personal information being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, please contact us using the details below. You are also entitled to contact the UK’s supervisory authority for data protection, the Information Commissioner’s Office, or your local supervisory authority.
Nested Ltd, trading as Nested
Last updated June 2019
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